Visual Diagrams. Three-Channel Approvals. Idempotent & Auditable.
Approvals are where most QMS systems break down — slow email chains, lost requests, approvers on vacation, signatures collected on paper. Synesis QMS solves it with three-channel approvals: every request creates a task in the in-app Approvals Inbox, sends a magic-link email with one-click Approve/Reject buttons, and posts a Microsoft Teams Approval card in the approver's Teams. The first response from any channel wins, and the other two channels stay live but become idempotent — a second click is a safe no-op.
Each approval workflow is visualized as an interactive diagram with pan, zoom, and drag — Document Control, CAPA, NCR, Change Control, Audits, Quality Events, Complaints, and SCARs each have their own canvas with decision diamonds, approved arrows, and rejection loopback paths. Click any node to see the records currently in that state. Every approval is logged with user, timestamp, channel, and decision rationale. Audit trails are complete, electronic signatures are validated, and configuration is point-and-click.
In-App, Email, Teams
Every approval request reaches the approver via the in-app Approvals Inbox, a magic-link email with Approve/Reject buttons, and a Microsoft Teams Approval card. Approver responds in any channel — the others stay synced.
Pan, Zoom, Drag
Each module's approval workflow is rendered as an interactive SVG diagram with decision diamonds, approved paths (green), rejection loopback paths (red dashed), and node counts showing records currently in each state.
Idempotent by Design
First approver response is committed. Subsequent clicks in any other channel are safe no-ops. No double-approvals, no race conditions, no surprises.
Approve from Anywhere
Approval emails contain HMAC-signed magic links that expire after 14 days and become invalid after first use. Approve or reject from any device, no login required.
Native Approval Cards
Native Microsoft Teams Approval cards. Approver decides in Teams, response syncs back to the QMS in seconds via Graph API webhooks. Polling fallback for restricted environments.
Reviewer + Approver
Configure separate Reviewer and Approver roles per record type. Reviewer approves moves to Pending Approval; Approver approval marks Effective. Either can reject with comments.
Point-and-Click Setup
Document Control, CAPA, NCR, Change Control, Audits, Quality Events, Complaints, SCAR each have configurable approval paths. Add/remove stages, change approvers, set escalation timers.
Who, When, How, Why
Every approval action logged: approver, timestamp, channel (in-app/email/Teams), decision (approve/reject), comments, and digital signature. Audit-ready electronic signature compliance.
Electronic signatures with user authentication, audit trail, and decision history. Validated workflow with controlled access and immutable records.
Controlled documented information. Approval workflow ensures only authorized changes are made and effective. Complete review and approval evidence.
Computerised systems for regulated environments. User access controls, audit trail, and electronic signatures meeting EU pharmaceutical requirements.
Information security and access controls. Approval workflows enforce separation of duties, least-privilege access, and complete activity logging.
Show us your current approval bottleneck and we'll map it onto a Synesis QMS workflow on the spot.
Request a QMS Demo