Nonconformances, CAPA, RMA, Change Control — Linked & Traceable
Quality Events bring together every record that signals a problem or change: nonconformances, CAPA, RMA returns, change controls, and customer complaints. Each module has its own tailored workflow — an NC moves Open → Investigation → Disposition → Closed, a CAPA runs the six-step Initiated → Investigation → Root Cause → Action Plan → Implementation → Effectiveness Check → Closed, an RMA tracks customer-driven returns through Requested → Approved → Received → Inspecting → Dispositioned → Closed.
What makes Synesis QMS different is closed-loop linkage. A failed audit creates a CAPA. An NCR escalates to a CAPA when severity warrants. A customer complaint creates an NCR which links to RMA and CAPA. A change control links to document revisions and training updates. The system tracks the full chain of cause and corrective action, while AI assists with root-cause analysis using 5-Why, Fishbone, and Fault Tree methods.
Product, Process, Material, Documentation
Severity scoring, containment actions, disposition (rework, use-as-is, scrap, return, deviation, concession). Photos and attachments at every step. Auto-link to suppliers, work orders, and related quality records.
AI-Assisted Root Cause
Initiated → Investigation → Root Cause → Action Plan → Implementation → Effectiveness Check → Closed. AI suggests root cause categories and proposed actions. Effectiveness verified after implementation.
8-Stage Workflow
Requested → Intake Review → Approved → Awaiting Return → Received → Inspecting → Dispositioned → Closed. Track shipping, inspection, replacement, refund, and credit. Linked to NCR, CAPA, SCAR for full traceability.
Outbound Returns
Mirror flow to supplier. RGA records track item shipped back to supplier, supplier disposition, replacement or credit received, and resolution time. Powers supplier scorecards.
Impact Assessment & Approval
Process, product, and system change requests. Impact and risk assessment, cross-functional review, multi-stage approval, implementation tasks, and linked document and training updates.
Unified Intake
Single intake portal for customer complaints. Investigation, response tracking, automatic linkage to NCR and CAPA. Trend analysis identifies systemic issues across customers and product lines.
Deviations & Observations
Catch-all intake for deviations, incidents, findings, observations, and notifications that don't fit a specific module. Triage to the right workflow without losing the signal.
Cross-Module Traceability
Every record is linked to upstream causes and downstream actions. From a CAPA you can trace back to the NCR that created it, the audit finding that escalated, and the supplier batch that started it all.
An audit finding marked Major auto-creates a CAPA. The auditor's narrative becomes the CAPA initiation. Effectiveness checked at the next audit cycle.
A customer complaint creates an NCR for the affected lot. If a pattern emerges, the system suggests escalation to CAPA with linked complaints, NCRs, and RMAs as evidence.
An incoming material NC triggers an RMA back to the supplier and a SCAR if the supplier's quality scorecard crosses a threshold.
An approved change control automatically initiates revisions to affected documents and assigns training to impacted employees before the change goes live.
See how nonconformances, CAPA, RMA, and complaints connect into a single closed-loop quality system.
Request a QMS Demo