Manufacturers have long operated with a fundamental disconnect between their quality management systems and their ERP platforms. Quality events happen on the shop floor and get recorded in the QMS. Financial impacts, inventory adjustments, and supplier performance metrics live in the ERP. The gap between these two systems creates blind spots, delays, and costly manual reconciliation.
Synesis International has spent over 20 years bridging this gap. As both a certified SAP Gold Partner and a Premier Partner of BPA Solutions, we are uniquely positioned to integrate enterprise quality management with SAP Business One in ways that neither vendor can accomplish alone.
The Cost of Disconnected Quality and ERP
When quality and ERP systems operate in silos, the consequences compound across the organization. A customer complaint logged in the QMS cannot be automatically traced back to the production order, raw material batch, or supplier lot in SAP. Quality holds on inventory require manual communication between quality engineers and warehouse managers. Supplier quality metrics must be compiled manually from two different systems for quarterly business reviews.
The financial impact is significant but often invisible. Cost of poor quality (COPQ) calculations remain estimates because the actual financial transactions, scrap, rework, customer credits, warranty claims, live in SAP while the quality events that drive those costs are tracked in the QMS. Without integration, manufacturers cannot accurately measure the true cost of quality failures or demonstrate the ROI of quality improvements.
How BPA eQMS Connects with SAP Business One
BPA Solutions eQMS runs on Microsoft 365, and Synesis has developed integration frameworks that connect the quality platform with SAP Business One through multiple channels. The integration architecture uses a combination of SAP's Service Layer API, Microsoft Power Automate workflows, and custom middleware that Synesis has refined over years of manufacturing deployments.
| Quality Event (BPA eQMS) | SAP Business One Action |
|---|---|
| Incoming inspection failure | Purchase order return, supplier debit memo, batch status update |
| Production nonconformance | Scrap transaction, rework order, production order variance |
| Customer complaint | Credit memo, replacement order, warranty claim |
| Quality hold | Inventory batch restriction, warehouse transfer block |
| Supplier audit finding | Supplier scorecard update, approved vendor list revision |
Closed-Loop Quality: Real-World Benefits
When quality and ERP data flow bidirectionally, manufacturers gain capabilities that were previously impossible. Production managers can view real-time quality metrics on the same SAP dashboard where they monitor output and efficiency. Purchasing can filter supplier selection by quality performance data that updates automatically from audit findings and incoming inspection results. Finance can generate accurate COPQ reports using actual transaction data rather than estimates.
The integration also supports traceability, a critical requirement for automotive (IATF 16949), food and beverage (ISO 22000), and life sciences (ISO 13485) manufacturers. When a quality issue is identified, the system can trace forward and backward through the supply chain: which raw material batches were used, which production orders were affected, and which customers received finished goods from those batches.
The Synesis Advantage
As both a SAP Gold Partner and BPA Premier Partner, Synesis International is the only integrator in the southeastern United States with deep expertise in both platforms. Our consultants understand SAP Business One's data model and BPA Solutions' quality workflows equally well, enabling seamless integration that standalone QMS or ERP vendors cannot match.
Bridge Your Quality-ERP Gap
Contact Synesis International to assess how BPA eQMS integration with SAP Business One can eliminate data silos, automate quality transactions, and provide the closed-loop visibility your manufacturing operation needs.
