Frequently Asked Questions

Owner/President/CEO

Is SAP difficult to implement?

You may be confusing SAP Business One with what we call “Big SAP” (also known as SAP ERP). The two are completely different products that focus on entirely different markets. Big SAP is a large and complex system that is completely customizable. SAP Business One is a smaller and simpler system with many pre-built best practices. Because of this, SAP Business One implementations are simpler, quicker, and significantly less expensive.

Are we too small for SAP?

Probably not. Even a small business will have big business challenges and there is no reason that a small company can’t take advantage of large company solutions.

We often take QuickBooks-based companies to the SAP platform. SAP Business One is specially designed for Small to Mid-sized business. It is easy to implement and easy to maintain, yet has the ability to scale to meet your growth and changes in your business environment.

Are we too large for SAP Business One? We have 100-150 users.

Not necessarily. SAP Business One is steadily increasing its market share with larger customers over the competition. Currently, 10-15% of new SAP Business One customers have 150 or more users.

When does a company typically outgrow SAP Business One?

A lot depends on your business size and complexity. Many public companies run SAP Business One, as well as their subsidiaries. Put it this way: the next time one of our customers outgrows Business One, it will only be the second time that has happened.

If we move to the cloud, is it true that we won't be able to tailor the software to our specific business?

Not true. When you run in the cloud, you run in a single-tenant environment. You don’t have to worry about sharing the database, so you have the flexibility to tailor the solution to your needs.

Do I have to give up control of my data if I run in the cloud?

No. With SAP Business One Cloud you always own the data, and the same database used in the cloud can later be migrated to On-Premise should your business needs change.

Can I go from a cloud deployment to On-Premise at a later date?

Absolutely. If your business needs change, SAP Business One allows you to do that.

What if I only want to see reports?

SAP Business One can be set to deliver (email) specific reports to specific individuals at a specific time.

How can I avoid going over budget?

Synesis has been implementing systems for almost a quarter of a century, and employs a proven 9-step methodology to successfully bring our customers up to speed on a new system. We go as fast or slow as the customer wants. Together, we define the scope of work, assignments and priorities and track them very closely. We finish 85% or our projects on time and in budget. However, exceptions do occur, and these are often due to factors out of our control.

As an executive, how much of my time will be needed for a new system?

This will be a big change to your organization, and the people will look to you for direction. It’s important to be clear in the direction to cutover to the new SAP system.

I may wish to sell my company in the future. Can I assign my licenses to the new entity?

Yes. SAP would never unreasonably withhold this assignment as it would be contrary to their interest to prevent the continuation of a customer account.

How do I get service should you (our reseller) go out of business?

We have been around almost 25 years, so that scenario is not likely. However, should Synesis cease operations, SAP Business One has a vast channel of certified resellers. The SAP Channel manager can refer you to several other resellers that continue to service SAP Business One.

Our company is international, and you only have offices in the US. How can you help us with our implementation in other countries?

Having us near your corporate offices is a good thing. As for the rest of your companies, SAP Business One is localized for 48 countries and used in over 100 countries. As a member of SAP’s vast partner network, we can use local partners in other countries who not only understand SAP Business One, but also the local requirements.

Financial Leader

How expensive is this solution?

The key is not how much our solution costs, but how much it is worth. Cheap solutions don’t solve problems, and may actually cost more to work around their limitations. We typically provide ROI assessments for our customers that help them understand Cost vs. Value and justify an investment in SAP Business One. As always, we believe in a more scientific approach.

Can I limit which users can view our financials?

Users are limited in what they can do based on the types of SAP Business One licenses assigned to them and by their authorizations. You control what you want users to see and, as importantly, what you don’t want them to see.

With QuickBooks, I can drill down from my financial reports for additional detail. Does SAP Business One allow me to do this?

You can do the same with SAP Business One. In fact, financial reporting capabilities are one of its strengths. Cockpits, dashboards, and KPIs are available throughout the system. You can drill down from any one of these.

We've invested in a variety of point solutions. How can these integrate with SAP Business One?

As part of its focus on integration flexibility, SAP publishes development toolkits. Through the use of these toolkits, our customers have been successful integrating other solutions with SAP Business One. Additionally, SAP Business One has a solution provider ecosystem with many cost-effective third-party extensions.

What about data conversion? We have years of history that need to be imported into SAP Business One.

Every one of our clients requires data conversation to some degree. This part of the project is actually a great opportunity for you to clean up your date, eliminating vendors and inventory items that are no longer used or valid, and fixing data errors that slow down and add expense to your business.  Most of our customers maintain a few years of history on their legacy servers so they have the reports they need should an audit be required.  Otherwise, we’ll convert the data that you need to run your business at Go-Live.

Head of Operations

How is SAP Business One different from other solutions?

Other solutions are accounting solutions that might do other things.  SAP Business One manages your business from end to end – CRM to Inventory to Reporting. It’s a platform that will grow as you grow.

We like QuickBooks for accounting. Can we just keep using that?

You can, but why would you? With SAP Business One, everything is under one roof, including accounting – everyone has access to a single version of the truth regardless of where they are in the organization.

How well does SAP Business One handle manufacturing?

Many other ERP products try to be all things to all people. SAP Business One has advanced extensions to support different types of manufacturing businesses. These are developed by people who understand those particular industries and manufacturing requirements.

Information Technology Executive

If we implement a cloud solution, who owns our data?

As the customer, you own the data.

How can SAP Business One work in a true multi-tenant environment if it wasn't born in the cloud?

Deploying SAP Business One is about choice; you can deploy either cloud or on-site and change in the future if your business requirements change. A single-point solution is ideal as a multi-tenant application; however, ERP is not a point solution. It’s going to become a critical part of your business, and you need to have control of the environment.

Why do you have two different versions of your software/databases?

The SQL Server database is still very good, and around 55,000 enterprises are using it in the world. However, the SAP HANA database is the most innovative technology on the market, enabling SAP Business One to perform transaction and real-time analytic processing on the same in-memory database platform.

Many of our users are on iOS devices. Is SAP Business One compatible?

With almost 60,000 customers globally, we need to support multiple operating systems, including Windows and iOS. Using browsers, mobile devices, or remote desktop, we can meet each user’s requirements.